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After-Sales Technical Service

Directly reach the team that designed the machine and knows its technical structure; Identify the problem correctly and accelerate the return to production plan.

After-sales technical service work of CSA ENDÜSTRİ technical staff on the MayCUP machine
01

Quick first review

The situation is evaluated remotely with machine model, serial number, photo, video and error information.

02

Remote and on-site service

If a telephone or video call is not sufficient, parts delivery or on-site service is clearly planned.

03

Part production power

Critical parts are determined according to their technical dimensions; The production and supply process of necessary parts is managed.

04

Production result control

After the process, the result of the solution is verified by checking machine operation and product quality.

05

Field experience in 30+ countries

Experience from different production environments helps to read the problem more accurately and establish a workable solution.

06

open scope

The work to be done, duration, parts need and fee conditions are notified in writing after the inspection.

4 EASY STEPS

From service request to remanufacturing

01

Submit the request

Briefly describe the machine and its impact on production.

02

Let's establish the situation

Let's examine the image, settings and error information together.

03

Let's apply the solution

Let's plan the adjustment, maintenance, repair or parts operation.

04

Let's verify the production

Let's check the machine operation and product result.

Open information: Every technical request is reviewed. Free or paid transaction coverage; It is determined according to the contract, warranty conditions and technical review results.

Let's clarify your machine needs together.

Share your product, target production quantity and facility conditions; Let's clearly define the appropriate machine, mold, auxiliary equipment, starting raw material and service scope.

Get information and offers about the machine →