Warranty evaluation
The contract, scope of delivery, conditions of use and technical review result are taken into account together.
Warranty and Service Policy
See clearly how the technical request is examined, how the warranty coverage is determined and what steps the service process proceeds with.
01
Record
The machine, serial number, problem and its impact on production are recorded.
02
white paper
Usage, adjustment, maintenance, parts and external factors are evaluated together.
03
Scope
Warranty is explained on the grounds of need for paid service or parts.
04
APPLICATION
The approved solution is implemented remotely, by parts delivery, or on-site.
Maintenance and use
Regular maintenance, correct adjustment, suitable raw materials and trained use are necessary for the healthy operation of the machine.
Open fee information
Any part or service requiring a fee is notified with its scope and conditions before implementation.
Important: Every technical request is reviewed; However, not every part or service is free. The exact terms are determined according to the contract and the technical review carried out.
Let's clarify your machine needs together.
Share your product, target production quantity and facility conditions; Let's clearly define the appropriate machine, mold, auxiliary equipment, starting raw material and service scope.